JN
Janeline Noble-Hite
1 reviews | Active since Jan 2019
27 Jun 2022, 21:48
Capitec Bank Cape Gate Worst Bank Worst Consultant at Branch!
On the 14th of June 2022 I receive the phone call from capitec Bank defy me that I have a deduction on my account that they have noticed and they asked me to confirm my details for security purposes.
I want concerned any bank details with them however after the call I got an SMS notification that the amount of 2700 Rand was taken from my account. They went to the bank don't notify them about the transaction and they informed me that it was part of a ****.
In order for them to refund me they asked me to go to the police station for a advidavit I returned the documentation to them on the 17th of June where one of the consultants gave me a reference number #9*** and she informed me that my money will be refunded within 7 days.
Promise me a callback which I never received and when I eventually followed up with them today 27 of June I was told that there's no documentation loaded onto the system and then I might not be getting my refund. This is unacceptable as I went to your branch immediately when it happened. I submitted the information that was asked for and I got a reference number which indicate that a case was logged.
I want this to be resolved within the next 48 -72 hours if not then I would have no choice but to involve the ombudsman. Please call me on my work number:*** as I would not want to be ****med again. Not answer any calls on my cell phone as I'm not sure when it is Capitec Bank. What number would be the safest option.
My cell no is *** but I won't answer my cell due to the fact that I was already ****med!
I want my money as you are supposed to keep my money safe! I did not authorize the transaction!
Louis Noble
:***
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
27 Jun 2022, 21:53Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply27 Jun 2022, 21:53
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
JN
Janeline Noble-Hite's updateReviewer Update
28 Jun 2022, 21:12I am off from work tomorrow so please make sure that you send me a SMS to inform me what time you will call me tomorrow because I will not sit Infront of my phone waiting! My account has been frozen, my debit orders was stopped you gave me the run around since the 14th and you did absolutely nothing! You treat your clients like dirt, there's no humanity! You are pathetic, you promised to give my money the next thing I hear from the cape gate branch there's no documentation and and incase but I was given a reference number this is unacceptable! I can't use my account I'm incurred a lot of fees and money'for fuel driving up and down to your branch! Tomorrow is your last I promise I will take that cape gate branch with the branch manager to the ombudsman! Somewhere somebody slipped up and needs to take accountability! Remember you can call me on my cell prior a message informing me when you are calling me!
JN
Janeline Noble-Hite's update28 Jun 2022, 21:12
Reviewer Update
I am off from work tomorrow so please make sure that you send me a SMS to inform me what time you will call me tomorrow because I will not sit Infront of my phone waiting! My account has been frozen, my debit orders was stopped you gave me the run around since the 14th and you did absolutely nothing! You treat your clients like dirt, there's no humanity! You are pathetic, you promised to give my money the next thing I hear from the cape gate branch there's no documentation and and incase but I was given a reference number this is unacceptable! I can't use my account I'm incurred a lot of fees and money'for fuel driving up and down to your branch! Tomorrow is your last I promise I will take that cape gate branch with the branch manager to the ombudsman! Somewhere somebody slipped up and needs to take accountability! Remember you can call me on my cell prior a message informing me when you are calling me!
JN
Janeline Noble-Hite's updateReviewer Update
04 Jul 2022, 17:55I went to the branch at Cape gate today as nobody is taking me seriously. I spoke to the Branch manager Zuan and I was very offended as instead of focusing on on my resolving my query and working on getting my query resolved he asked me why did I not go to the closest branch? Now let me tell you I work at in Cape gate and why does it matter which cape gate I went to. I feel discriminated against by him what has the branch I go to has anything to do with it? If it was someone with a different skin colour would he asked the same questions?. Capitec is quick to open your account but if it comes to resolving queries they took months. I am tired of explaining myself and yes he called me to say he got no feedback well that is not the answer I am looking for. And if you do have to know I went to Cape gate because I'm 5min away and the day when the Frau happend I basically ran from work. I can't take a day off from work to go to Atlantis branch Zuan, there is absolutely no care in this man's eyes neither the consultants to resolve this. Because of Capitec I spend already R120 for just calling the complains like where they play music for 20min and does pick up hoping you drop. A guy called me said he will get back nobody get back I drive out petrol I pay bank fees at other banks because Capitec inconvenience me! I want to escalate this matter as this is **************. A branch manager should have the authority to resolve things not getting cheeky with their customers! I had enough I need my money ASAP
JN
Janeline Noble-Hite's update04 Jul 2022, 17:55
Reviewer Update
I went to the branch at Cape gate today as nobody is taking me seriously. I spoke to the Branch manager Zuan and I was very offended as instead of focusing on on my resolving my query and working on getting my query resolved he asked me why did I not go to the closest branch? Now let me tell you I work at in Cape gate and why does it matter which cape gate I went to. I feel discriminated against by him what has the branch I go to has anything to do with it? If it was someone with a different skin colour would he asked the same questions?. Capitec is quick to open your account but if it comes to resolving queries they took months. I am tired of explaining myself and yes he called me to say he got no feedback well that is not the answer I am looking for. And if you do have to know I went to Cape gate because I'm 5min away and the day when the Frau happend I basically ran from work. I can't take a day off from work to go to Atlantis branch Zuan, there is absolutely no care in this man's eyes neither the consultants to resolve this. Because of Capitec I spend already R120 for just calling the complains like where they play music for 20min and does pick up hoping you drop. A guy called me said he will get back nobody get back I drive out petrol I pay bank fees at other banks because Capitec inconvenience me! I want to escalate this matter as this is **************. A branch manager should have the authority to resolve things not getting cheeky with their customers! I had enough I need my money ASAP
JN
Janeline Noble-Hite's updateReviewer Update
06 Jul 2022, 08:18I am still way since the 17th of June for my refund of R2800.00. My case has been escalated to the complaints management but even that doesn't help as nobody within Capitec can take accountability not even the branch manager. They are not even following up they exspect me to take off from work to go to the branch only to give me a sorry answer or to tell me it's under investigation. This is pathetic! I am waiting for my feedback from the assigned official that was supposed to take care of my case. I did not authorize any transaction so I'm waiting for my money. I trust Capitec vto keep my money safe and not make it easy for *****'s to take my money! I exspect a call with a resolution TODAY! NO LATER
JN
Janeline Noble-Hite's update06 Jul 2022, 08:18
Reviewer Update
I am still way since the 17th of June for my refund of R2800.00. My case has been escalated to the complaints management but even that doesn't help as nobody within Capitec can take accountability not even the branch manager. They are not even following up they exspect me to take off from work to go to the branch only to give me a sorry answer or to tell me it's under investigation. This is pathetic! I am waiting for my feedback from the assigned official that was supposed to take care of my case. I did not authorize any transaction so I'm waiting for my money. I trust Capitec vto keep my money safe and not make it easy for *****'s to take my money! I exspect a call with a resolution TODAY! NO LATER