Capitec Bank cant protect their customers money

Hi I am here to complaint about Capitec Bank.This morning I received an email from global perfection that they activated an debit order on my bank account and I have never heard of such a place or acquired services so I tried the phone them and email them multiple times with no answer as an result I went to Capitec Bank at Waterfront Lodge Logan to dispute this debit order and asked them to stop this Debit Order before it occurs, they were of no help an stated if the debit order didn't happen yet it cannot be stopped so clearly I'm going to lose that money because capitec bank cannot protect their customers money, as couple year back I had the same incident where somebody took R 100 out of my account and stopped it multiple times and reversed it at capitec bank only for the next month it went off again.So it clearly states they cannot protect their customers money as an result I had to change my bank account number, and this is a problem for me because I have debit orders of creditors that needs to be deducted and every time I reverse a ***** debit order capitec takes their amount of for banking fees stateing that I am still losing money and it is a win situation for them.Clearly Iam going over to another banking institution.