Capitec bank cant do reversals unprofessional

I'm very dissatisfied with the services I received from capitec bank yesterday on the 22nd July 2019 I went through to a capitec bank branch Eldorado Park asked them to reverse money which was paid into a wrong acc and their call center was contacted references numbers was given but to my surprise it was never this bank is a cheap bank and that's why we're getting this poor services from them cause how can a bank not reverse money and thinking you're doing ***** onto your own acc.Capitec Bank please that money that you didnt reverse as per my request I need it back into cause you guys are very unprofessional