RM
Ryan M
1 reviews | Active since Jun 2020
01 Jun 2020, 10:45
Capitec bank can not reverse MY MONEY
Hi I recently mistakenly paid the the wrong person to the value of R4500 and i phoned capitec call centre and went to their verulam branch and they couldn't assist me with reversing MY MONEY . I don't understand how that makes sense they phoned the people who the money went to mistakenly and they dont want to return my money and all capitec has to say is that they can't do anything. How can they not reverse my money? Please this is so much money can you please help me these people are being *****s and saying they thought it was a UIF payment but it came from my account and all capitec says is they can not do anything.
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Replies (2)
Capitec Bank's replyOfficial
01 Jun 2020, 11:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jun 2020, 11:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
RM
Ryan M's updateReviewer Update
03 Jun 2020, 20:13Hi
This is the most terrifying thing ive ever experienced ive lost so much of money and they phone me and say they cant do nothing like the person has a capitec account and they cant reverse my money if capitec cant do anything who will? Every other bank allows because its your money but not this bank i am very unsatisfied.
This is the most terrifying thing ive ever experienced ive lost so much of money and they phone me and say they cant do nothing like the person has a capitec account and they cant reverse my money if capitec cant do anything who will? Every other bank allows because its your money but not this bank i am very unsatisfied.
RM
Ryan M's update03 Jun 2020, 20:13
Reviewer Update
Hi
This is the most terrifying thing ive ever experienced ive lost so much of money and they phone me and say they cant do nothing like the person has a capitec account and they cant reverse my money if capitec cant do anything who will? Every other bank allows because its your money but not this bank i am very unsatisfied.
This is the most terrifying thing ive ever experienced ive lost so much of money and they phone me and say they cant do nothing like the person has a capitec account and they cant reverse my money if capitec cant do anything who will? Every other bank allows because its your money but not this bank i am very unsatisfied.