Capitec Bank Call Centre|Attitude - Pushing Customers Away!

To Avoid Customers Cutting up their Capitec Bank Cards, Capitec Bank should Nurture Staff that Customers Always Come First!

Today, I was in search of Banks where I could invest a lump sum; basically “testing” the tellers I interacted with, to see where & with whom I felt most at ease, safe & secured.

Wow 😮 was I left Dismayed with Capitec‘s Call Centre Services!

Here’s Why. I made a stop at African Bank, did an immediate transfer into their account from my Capitec Bank Account. There was no sign/proof that the payment/transfer had gone through.

I wanted/needed to know what the problem was. To avoid going to a Capitec Branch to query, the African Bank Teller was extremely courteous & offered to contact Capitec Call Centre on my behalf.

A person who gave the spelling of Weebab answered; what a nightmare!! There was no telephone etiquette whatsoever! Her abrupt response/s to my questions were a complete put off, in fact a “push the Customer Away” attitude. Her rude blunt telephone behavior toward me the customer left me flabbergasted, with only one thing on my mind “ I will not accept this type of behavior/attitude”!

After the ********** ordeal and after I made it clear that I did not wish to further liaise with her, the female sent messages to my app requesting MY PIN!!!

Then the following flashed through my brain: How safe is leaving my money with Capitec Bank?

To play it save, I thought it best to transfer a lump sum out of my Capitec Account with IMMEDIATELY effect!!!

This Customer will never accept or ever tolerate Rude, Uncouth Staff who puts Customers Last!

Better safe than sorry!

The Customer is not LOSING the Bank IS!