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Peanut P

1 reviews | Active since Dec 2023

14 Dec 2023, 12:51

Capitec Bank call centers INCOMPETENCE

The 30679 number you sms when you have a problem the bank it self can't solve is a joke.I had a problem with my credit card and I sat over an hour to a hour and a half with 5 different Capitec phone operators and no one could help on a bill that I must not pay from Capitec Bank.They kept putting me through to someone else and then just disconnect the line and cut me off.SUPER *********** CAPITEC STAFF(30679)Even my Capitec bank said I should not pay the amount that is a debit order from Capitec and the bank will automatically take off my credit card.Making steps to ABSA or Nedbank.Funnies thing is there is a "website" that says CAPITEC is the number 1 bank in the world🤣The true rating of Capitec is like a 2 star.... CAPITEC Bank will close over night one of these days.I give them 3 years max.. TERRIBLE TERRIBLE TERRIBLE SERVICE FROM THE 30679 NUMBER THAT CALLS YOU BACK .

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Dec 2023, 13:23
Official
Good day 
 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank