Capitec bank call center service

The call center agents at Capitec bank are terribly unhelpful - I called with a query on my account, got put through from one department to the next, the call was dropped so I had to call back. Again my call was transferred from one department to another until eventually a call center agent answered, but she was merrily chatting away to someone else. EVENTAULLY she acknowledged my call, and when I related my query to her, she again repeated the standard acknowledgement - "Good day, you are through to...". And this happens every time I call, for whatever reason. Gosh, I am so frustrated with this bank that I'm seriously considering changing banks! And it's sad because I've been banking with Capitec bank for the longest time now...