Capitec bank

I am still waiting for someone to help me process my international payment. I have completed the standing instruction and indemnity form. The payment was made on the 25th July. I am on hold for an hour on the numbers they gave me to phone. (I have proof of that). I've sent emails to info *** and haven't heard anything back yet. I went in to the bank and no one can help me there either. I am fed up and are considering to close my bank account!