1 reviews | Active since Dec 2024
Capitec Bank Bullying and Non Service
My name is Jack Labase, I'm a Capitec client and I'm not happy at all about the treatment I'm getting from Capitec. My account was suspended on Thursday because someone who sent me money from Absa reversed the payment which was making to me because of the misunderstanding we had on the phone.
I received an sms from Capitec on the 19th of December 2024 which says "Your account has been identified in suspected ***** and is under review. This means there may be funds on hold or restrictions on your account. ***** case ***2. Chat to us on WhatsApp *** if you have any questions. We aim to solve this case and give you an update as soon as possible"
I immediately went to the bank to check what was the problem, then they told me about the payment which was transferred into my account from a *****ulent external and they are still investigating and the case will be resolved within 24 hours.
I went to the branch to follow-up on the case on the 20th December since I'm not getting any logical explanation, then I was told to to fo to the police station to certify my ID copy, send proof of agreement between me and the person who sent money into my account and the proof of payment which was sent to me by the account holder, which I did submit at the Branch and subsequently sent them an email with the requested documents.
I called their ***** department on the 21st of December and I was told that the matter has been assigned to a consultant and they should be able to resolve the because they have recieved the documents they have requested from me.
I called in again on the 22 of December to make follow-up because my account has been completely suspended, I cannot see nor access my main account on the App and is very frustrating because it feels like my life has been put on hold, I was then told that they have sent those documents to Absa and they are still waiting for reaction. I told Capitec that this completely unfair and I strongly feel that they treating me like a ******** more than anything because I have comp**** with all the requirements, but no one seem to care about my interest because the matter is just being left lying there.
The person who sent me the money sent an email to Capitec informing them that we have resolved the matter and requested Capitec to remove the hold on my account but that didn't mean anything to them. My account is still suspended to this day, and I sent them an email yesterday about my dissatisfaction but no one bothered to respond no call me as their valued client.
I'm deeply hurt because I couldn't attend my Aunt's funeral on Saturday in North West, Capitec is literally bullying me and abuse their power to suspend my account not care to communicate with me regarding this matter.
When I try to make follow-up on whatsapp it says the matter is still under investigation, there's absolutely no progress because this is the very same information I have been getting the begging of this problem.
I have checked reviews and it came to my attention that people who are making payments to people using Absa, they report the transaction as *****ulent so that they can **** people and they know that only affects Capitec clients because our bank doesn't have systems in place to protect their clients, instead they punish them.
This is very disappointing because of the hold on my account I can't recieve money from people who want to assist me while resolving matter.
When I try to make follow-up on whatsapp it says the matter is still under investigation, there's absolutely no progress because this is the very same information I have been getting the begging of this problem.
I have checked reviews and it came to my attention that people who are making payments to people using Absa, they report the transaction as *****ulent so that they can **** people and they know that only affects Capitec clients because our bank doesn't have systems in place to protect their clients, instead they punish them.
This is very disappointing because of the hold on my account I can't recieve money from people who want to assist me while resolving matter.
To this day I haven't received any call from their designated Agent as promised, today at 08h30 am I called in to follow-up on my complaint and query and I was told the person dealing with my query is on the phone and once done he/she will call me back, which didn't happen.
I called in again at 13h01 because I didn't receive any call nor feedback, I was then told that my complaint is still pending because there's absolutely nothing they can do to assist me. I then asked what was the whole reason for them to request me to send documents which proves that I know the person who sent me the money and supporting documents like proof of agreemen for sale of motor vehicle which informed the transaction which was made, the proof of payment I received from the person who claim that I committed ***** and he doesn't me?
So my question was why don't they take up the matter with Absa based on the proof they have at hand, which includes amongst other the email which the complainant sent to Capitec ***** department informing them that we have resolve the matter and they must remove the hold on my account and release the funds. They then told me that there's nothing they can do if Absa doesn't close the case on their side.
I further asked them since it's crystal clear that there's a false alarm based on the information submitted, what's going to happen Absa doesn't close the case because person **** purposefully so, does this I must close my account with Capitec because it's that Capitec doesn't care about the interests of their clients and wellbeing. Then the last said to me I must wait for 21 even more for them to investigate, I really don't know what they investigating because they are communicating with me at all, unless I call them.
I have never seen such arrogance and total disregard coming from a service provider in my life. 🚮
To this day I haven't received any call from their designated Agent as promised, today at 08h30 am I called in to follow-up on my complaint and query and I was told the person dealing with my query is on the phone and once done he/she will call me back, which didn't happen.
I called in again at 13h01 because I didn't receive any call nor feedback, I was then told that my complaint is still pending because there's absolutely nothing they can do to assist me. I then asked what was the whole reason for them to request me to send documents which proves that I know the person who sent me the money and supporting documents like proof of agreemen for sale of motor vehicle which informed the transaction which was made, the proof of payment I received from the person who claim that I committed ***** and he doesn't me?
So my question was why don't they take up the matter with Absa based on the proof they have at hand, which includes amongst other the email which the complainant sent to Capitec ***** department informing them that we have resolve the matter and they must remove the hold on my account and release the funds. They then told me that there's nothing they can do if Absa doesn't close the case on their side.
I further asked them since it's crystal clear that there's a false alarm based on the information submitted, what's going to happen Absa doesn't close the case because person **** purposefully so, does this I must close my account with Capitec because it's that Capitec doesn't care about the interests of their clients and wellbeing. Then the last said to me I must wait for 21 even more for them to investigate, I really don't know what they investigating because they are communicating with me at all, unless I call them.
I have never seen such arrogance and total disregard coming from a service provider in my life. 🚮