CAPITEC BANK BRING MY MONEY BACK!!

On 28 August, I made a payment into a standard bank account through Capitec app. On 19 September the receiver advised me that the payment had not reflected. I requested a recall and Capitec bank sent me an sms that my recall was unsuccessful to no authority to debit and they gave me a standard bank direct number to call. How is it my responsibility as a customer to contact the other bank whereas they deducted a recall fee from my account. Capitec do what you deducted my recall fee for.