GF
Grant F

1 reviews | Active since Oct 2015

02 Mar 2022, 13:47

Capitec Bank - Blacklisting Facebook payments disrupting many a small business Facebook add accounts

Capitec Bank support agents and branches are uninformed about the decision the Bank took to Blacklist Facebook as they are unable to implement ***** controls. (2 calls, one branch visit, no one could help). Called today and got someone that stated that Facebook was blacklisted by the bank and apparent communications were sent out. I have never seen it, nor was the first 2 support agents aware, nor the Okavango Branch. Leaving my Facebook add account unusable as Facebook won't allow a change in payment method until the overdue amount, linked to the Capitec card is paid. Capitec disrupting small businesses marketing efforts due to their not investing in proper ***** team and taking the easy way out in blocking all payments. Shame on You!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Mar 2022, 14:00
Official
Good day Grant 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank