Capitec Bank biggest ******* #blackfriday

I had a bad experience with capitec, I had an issue and could not make payment to my bank loan and called to make an arrangement and they said I had to pay R2000 of my R5000 payments, I did that, they than added 3 months into my payment period to replace the R3000 I didn’t pay, I called in to query that and they said I agreed, and yes I may have agreed because I was under duress and needed the money but how doesn’t that make it okay for them to charge me more than a hundred percent of what I owe them? I need capitec bank to fix this because I feel ****med and made a fool by giving them business. Capitec Bank fix this ridiculous error, don’t make people fools and rip them off, we work hard for our money and we trust you and bring you business don’t make a fool out of us.