Capitec Bank

Good day All

On Thursday 27/07/2023,i received a call from someone saying they are calling me from the department of labour and they were calling to inform me about my application. The guy told me to accept a pop up notification on my app and the pop up message was written Accept payment of R2690 and I canceled the payment but it went off my account and I immediately called customer service and they said it's ***** and that I should report it to my nearest branch, I went to the capitec branch and the consultant confirmed that the payment on my statement is written not yet processed and when we called the company the description was written under they confirmed that the payment went through on their side and that they cannot assist us with the reversal.