SG
Sandra G
1 reviews | Active since Mar 2021
02 Mar 2021, 18:54
Capitec - Bank better, Live better - what lies!
Capitec's mantra-"we help you manage your financial life better so that you can live better." Don't believe a word Caputec say. Capitec have just transferred R100 000 of my money to African Bank without authorization and for no reason. This is nothing other than insider collusion and *****ulant activities by both banks. 3 weeks later and still NO response from Capitec. This seems to be the modus operandi. Firstly they ***** your money, then wash their hands of all respinsibility and accountability.
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Replies (3)
Capitec Bank's replyOfficial
02 Mar 2021, 18:56Good day Sandra
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Mar 2021, 18:56
Official
Good day Sandra
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SG
Sandra G's updateReviewer Update
02 Mar 2021, 20:37Thank you for your standard reply received on even date. It's disgraceful that one has to resort to shaming you on social media to get a response.
The fact remains that within your organisation employees are perpetratinf *****, transferring funds from ordinary hard working people who have invested their savings and trust in you.
Professional banking institusions would have resolved this and PAYED BACK THE MONEY, but no, all one gets is empty promises and no action. These mean NOTHING!
The fact remains that within your organisation employees are perpetratinf *****, transferring funds from ordinary hard working people who have invested their savings and trust in you.
Professional banking institusions would have resolved this and PAYED BACK THE MONEY, but no, all one gets is empty promises and no action. These mean NOTHING!
SG
Sandra G's update02 Mar 2021, 20:37
Reviewer Update
Thank you for your standard reply received on even date. It's disgraceful that one has to resort to shaming you on social media to get a response.
The fact remains that within your organisation employees are perpetratinf *****, transferring funds from ordinary hard working people who have invested their savings and trust in you.
Professional banking institusions would have resolved this and PAYED BACK THE MONEY, but no, all one gets is empty promises and no action. These mean NOTHING!
The fact remains that within your organisation employees are perpetratinf *****, transferring funds from ordinary hard working people who have invested their savings and trust in you.
Professional banking institusions would have resolved this and PAYED BACK THE MONEY, but no, all one gets is empty promises and no action. These mean NOTHING!
SG
Sandra G's updateReviewer Update
03 Mar 2021, 19:40Going nowhere slowly. Can somebody please give Capitec a wake-up call. As expected, no telephone call as promised in response to my complaint. They did, however, have the odassity to mail me a survey to rate an individual at their call centre. Obviously no clue whatsoever regarding the urgency of R 100 000 that was transferred from a client's account without permission. Seemingly Capitec recon they are untouchable. No feedback, no follow-up on emails and complaints, no information on progress - NOTHING AT ALL.... Can't complain about their service, in fact, there is no service!!!
SG
Sandra G's update03 Mar 2021, 19:40
Reviewer Update
Going nowhere slowly. Can somebody please give Capitec a wake-up call. As expected, no telephone call as promised in response to my complaint. They did, however, have the odassity to mail me a survey to rate an individual at their call centre. Obviously no clue whatsoever regarding the urgency of R 100 000 that was transferred from a client's account without permission. Seemingly Capitec recon they are untouchable. No feedback, no follow-up on emails and complaints, no information on progress - NOTHING AT ALL.... Can't complain about their service, in fact, there is no service!!!