Capitec - "Bank Better, Live Better" - I'm In Doubt

When you are outside, looking in, things look different compared to when you are inside. That is what is happening to me with Capitec right now. Last month I went there for a loan, which was a mission to get. They sold me the switching banks so my salary would be with them. Right now that is a decision I'm slowly regretting, especially since I have been with my bank for over 20 years. Round 1pm today, I phoned *** and spoke to Minolan. My initial enquiry was that when I select Multichoice from the bank registered list, my account reference number is not accepted. Poor guy tried, I had to transfer money to my old bank account so I could pay Multichoice. My other issue, my debit orders haven't gone through. This despite getting confirmation sms's from Capitec informing me that the "switch" was a success. I even phoned some of my debtors to confirm my new banking details. Debit orders were supposed to go off between 23rd and 26th of July 2021, and I've yet to receive confirmation that they have. I spent almost 30 mins on the phone with Capitec, only to be cut off. My wife, "wives are always right", she laughed at me and just said I should change back. Sadly, I'm now considering it.