Capitec Bank Belittles Customers

I went to the Capitec Bank branch in Three Rivers Vereeniging 17/04/2019 @ 15:00. When entering the lady was kind enough to assist me with my inquire to open an account. She proceeded to inform me that i will have to wait for about 10 to 20 min which i accepted. While i was sitting waiting i thought to myself what great service this is and that my wife is correct about Capitec Bank as she is an account holder with them for the past three years. So 10 min went by and the same lady showed me to one of the consultants, now when you ask to open an account i don't think its right to ask why (To place money in it..........dumb)? then handing my I.D. book to the consultant gentlemen as requested, he fronds upon me saying that it is old and falling apart and won't accept it then he asked if i had a new card I.D., what kind of place is this??? and then he wants to rap off the FICA law to me??? 24 years in the motor industry i know what the FICA law states and offering my driver's license to confirm my I.D. is sufficient enough as well. Man, i got up and told this gentlemen that i will go to another bank who wants proper clients. I am sorry to say that your branch in Three Rivers Vereenging does not have the right staff working there, like they own the place, like you treated like a ********, i am well known in the Vaal Triangle and i am surely going to put the word out there about this place and its staff. I am so disgusted at that branch i am going to inform my wife to take her account to another bank. I suggest someone with a title contact me about this.