1 reviews | Active since May 2021
Capitec Bank bad service or trained *****?
9 May 2021 I made a purchase using the Capitec banking app, the purchase was duplicated I then called to request a reversal as I had not authorised the 2nd purchase. The gentleman I spoke with informed me that there was a system error and that a bulk reversal would be soon since I was not the only person with this issue.
11 May I called again because the reversal had not been done and I had not heard back from Capitec. The lady I spoke with assured me that it would be resolved soon and she would escalate the matter.
20 May I called again, this time the lady informs me the case is reflecting as closed on the system but she will email the consultant to contact me immediately.
It is now the 22nd of May and my issue remains unresolved.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
What is the point of having weekend staff if I still have to wait for a business day?
How is it possible for you to close a case that has not been resolved?
just fix the issue at this point I really don't trust that you will contact me as I've heard that lie before.
What is the point of having weekend staff if I still have to wait for a business day?
How is it possible for you to close a case that has not been resolved?
just fix the issue at this point I really don't trust that you will contact me as I've heard that lie before.