Capitec Bank - BAD SERVICE!!

Krugersdorp. I EFT'd money to someone who tried to withdraw the cash from an ATM. The receipt shows that the R400 was dispensed, but he didn't receive the money. He contacted their helpline and they told him to wait 14 days. Nothing happened. I went to President Square, Krugersdorp branch and they could not help - he had to go in person, which he subsequently did. He called me several times from the bank, very frustrated as they still couldn't assist. I asked to speak to a manager and they declined. They instructed him to open a case of *****/theft. This is not *****/theft, no-one interfered with his withdrawal or accosted him. The ATM simply did not dispense the money! I have recently moved my investment to Capitec, but am now very sceptical regarding their client services if this is how they manage a problem. I have a distinct feeling that they just don't care. We are in a financially terrible situation in our country and enterprises like banks particularly should be taking care of their clients. I hope other people read this and take care.