Capitec bank bad service

I have called in at 14:29 on the 07th August 2019. I have been trying to apply for credit online as well as on my app but my profile is flagged as being under debt review. I exited debt review a year ago and my profile has been updated on All the bureaus and cleared. Capitec bank is the only institution so far, a year later that has not changed my status and upon calling to enquire I was simply told that I need to send my clearance certificate to them, never have I heard of such a practice as they are supposed to update my profile as per the relevant credit Bureau as is the regulation in South Africa.I was told that this is their manner of operation. I find this highly unprofessional and I have been banking with Capitec for over 7 years now.