Capitec bank bad service

On the 13th of October 2015 at about 09h00. My little sister went to kenako branch to open a capitec student account required by nasfas loan. At the entrance a guy checked her documents and took a utility letter and teared the document into two pieces. Upon approaching the consultant they refused to assist her due to the date that was not clearly visible due to the tearing done by one of the employees. We had to go to the counselor for the letter. It was then introduced as the 2nd proof of adress. The manager then refused to take it saying it has to go with the payslip. The time taken due to the delay caused her to miss her practical as she ran around looking for the documents and later refused. My little sister couldn't open the account due to one of ur employees fault and the employee didn't even apologise about the inconvenience. She can't even get her matric statement due to the missed practical.