Capitec Bank BAD service

<p>On 28 October went to ABSA atm at Spar Jean Avenue to withdraw money. Another person was infront of me - put the machine on Zulu/ Tswana did not understand language. He then told me to insert my card and pin to change it back to English but the ABSA machine did not function and swallowed my bank card (or I thought it was swallowed, but he obviously cloned it). I was totally in panic could not even get Capitec's number on my phone to cancel the card. Ran back to the office which is 2 minutes from ABSA ATM in Jean Avenue - as I went up the stairs I got sms notifications of withdraws going off my account. I immediately called Capitec to stop my card in that time R5000-00 was already withdrawn from account. Got footage from Zenex in Jean avenue with the guy that withdrew from my account, I took the footage to the police station as well as Capitec, now they are telling me I did not inform them soon enough of the ****** card & they refuse to pay any money back. Do I need to contact them before my money is ******!</p>