Capitec Bank, bad customer s****s

Capitec Bank

I'm completely appauled by how you do business unhelpful yourl are.

Firstly I needed to open a capitec bank account, so I called the service centre and asked what the requirements were, I was told proof of address and Identity Document, I had an issue with the proof of address as I have relocated to Johannesburg and live with my aunt. So i made a second call to the Capitec woodmead branch and spoke to the consultant who advised that there is a declaration form that my aunt needs to fill, so I asked if she can email me the form as my aunt is at work and she can sign it and scan it back to me, and il that scanned copy to open the account, the consultant obliged and said okay.

Whilst I'm at the branch I am informed that the scanned copy will not be accepted but only the originals. So now I'm forced to go to my aunt's office to get original signatures. Why could the consultant not advise me on the phone...I called two times!

it's truly an inconvenience to go back and forth...and to make matters worse you deal with arrogant employees that act like they doing you a favour to assist you