Capitec Bank - Bad customer service

On the 30 NOVEMBER, I sent money via cell phone banking but I mistakenly used the incorrect number but I quickly called Capitec customer service to reverse the money back to my account. I was told that they were going to log a call and that they will lock it for now so that the person won't have access to the money.<br> However, on the morning of 1st December I went inside the bank to ask about it and they said it can actually take 7 days because they doing some investigation and during the entire week I received no feedback. Today, the 07 December, I decided to go to the bank to get some sort of feedback regarding the status of the reversal but I was told that \I have to wait and that this can take the whole month". <br> I didn't understand why"