Capitec Bank Bad Customer Service

<p>About 7 days ago the bank i have been banking with for 6 years has deducted R100 from my bank account without any description of where i have made a purchase or what company i have made the purchase with.</p> <p>i went into the bank, spoke to one of their consultants who also had no idea why Capitec Bank has deducted this some of money from my account. The consultant ended up calling Capitec Bank Head Office, the Head Office advised they need more days to investigate why the amount of money was deducted from my account. Four days later i got a call from the Capitec Bank head office who advised that i have purchased fuel from a BP service station 7 months ago who has not processed the funds or received the funds from my account on the 03/12/2016. Capitec Bank advised that the R100 has been in a Not Processed Status from the 03/12/2016 up until the 10/07/2017 and has now only been deducted from my bank account. The BP fuel station is in the Western Cape Cape town and now i have in the Eastern Cape form April 2017. What capitec has done, is it in line with the Consumer Protection Act?</p>