Capitec bank bad client services

Capitec bank has froze my account and I can not access my money and when I went to their branch in East London I was lucky to get a lady who was willing to assist me on Saturday. She asked me to come back this morning, she tried calling their head office to enquire what is the problem with my account. No one gave me or her a straight statement. I am getting frustrated that I can no access my accounts due to Capitec bank's bad services and lack of communication with their clients.