CAPITEC BANK

Somebody was transferring money to my Husband and just mistakenly put in 1 number wrongly so the money went to the wrong person, instead of CAPITEC assisting us they told us the person that received the money must agree first so they can reverse the money, I am so disappointed with CAPITEC because it seems like they do not have help when it comes to customers, I mean it was a mistake and we had a proof of that, I mean what must a person agree to? this is ridiculous my kids do not have winter clothes because of this I am so stressed somebody enjoys money that He never worked for and doesn't know where it comes from.