Capitec bank

On the 30th of December 2024 I lost R3000 on my account, I got 2 notifications of R1500 each that I made a purchase at hammanskraal while I was sitting at home in Witbank with my bank card. I immediately blocked my card on my app and went straight to bank to report the matter, when they checked on the system the money was still saying "Pending", they said i must go open a case at the SAPS and get a case no and I did all that. A few days ago they told me they are sorry they couldn't recover my money back and the case has been closed. I am so angry and frustrated about their service.