Capitec Bank

On the 25/08/21 I couldn't access my bank account,on going to the branch Campus Square Gauteng,all the consultant explained to me was my account was frozen due to a court order, surely court orders are for different kind of loans not paid. The branch manager didn't bother to come and show face or to call me for a proper explaination. The account was frozen on the 23/08/21 With no call , WhatsApp nothing just to prepare me for what has taken place,from Capitec. I mean my livelihood, I've logged a formal complaint to the Law Society, Treasury and some regulator. I have used my daughter's email address via her laptop because with my Gmail it was not possible to complain to the relevant departments. I mean if all this can happen to me what about the public out there that's ******** about where and whom to complain too. The only time I received a call from Capitec was on the 27/09/21 between 4:30 and 5:00 by a gentleman, I couldn't get his name or why he phoned as my phone and hearing him was faulty,my thinking is it happened after Treasury instructed the Ombudsman to look into the matter. Because I've received a mail from the Ombudsman to ask me if I want to logg a formal complain. Which of cause I rep**** yes, I want to. Maybe he also couldn't hear me when I asked him to email whatever he wanted to say to me via my daughter's email address for a paper trail,he even recited it to me for confirmation,to date I have not received an email from him, I do have his land line number,just in case,as we all know calls are recorded. And the money I had in the account disappeared,only this months deposit is still in the account,but obviously I cannot withdraw the funds because my account is frozen..... strange that a frozen account can be used for deposits. And too....if you have to pay your debt what happened to affordability?? As we speak I'm still waiting on the guy that called me from Capitec.