AM
Anna M
1 reviews | Active since Mar 2018
05 Apr 2019, 08:30
CAPITEC BANK ATMs hardly functions especially for cash deposits in Sandton City
Sandton City Capitec Bank Atms. The service is very poor and most of the time the atm for deposits hardly deposits money worse of all there's is no Capitec Bank branch in Sandton City while the bank have many customers, Month ends are always a NIGHTMARE whereby none the atms are operating ( NO CASH WITHDRAWALS AND NO CASH DEPOSITS) the system will stay offline. May we also have a branch in Sandton City as well as the bank has lots of customers. Imagine we only have 2 atms which are always not working. PLEASE HELP
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Replies (2)Capitec Bank's replyOfficial
05 Apr 2019, 12:14Please accept my sincere apology for the frustration you experienced as result of this incident.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply05 Apr 2019, 12:14
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
AM
Anna M's updateReviewer Update
05 Apr 2019, 12:40Your cooperation will be highly appreciated. I don't want to leave Capitec Bank
AM
Anna M's update05 Apr 2019, 12:40
Reviewer Update
Your cooperation will be highly appreciated. I don't want to leave Capitec Bank
