Capitec Bank ATM Malfunctioning & robbing clients in the process.

I went to withdraw cash from one of Capitec 's ATM i Jabulani Mall last Sunday the 28th of October 2018 around 08:11 am,the machine told me that it cannot give me R3000 I wanted to withdraw,to my surprise,when I checked my phone for an update that R3000 was withdrawn at the very same time & I called Capitec's Customer service for help,a lady by the name of Lee-Ann,told me to wait until the next day to lodge my complaint as the admin staff don't work on weekends,I went to Fourways Crossing to report the matter & was told that I was going to receive sms/email acknowledging my concern,but none of that has ever happened & I am still waiting for my R3000 & worried sick about the delay this matter has took....Please Capitec clients beware of this inconvenience