Capitec bank ATM does not work properly and bank refuses to cancel transaction charge

Capitec ATM at Fruitstop Gezina gave me R100 when I requested R3000. No warning given. With a R6.50 charge. It did not tell me that it cannot give R3000. Bradley at the branch at Jakaranda mall Pretoria told me they cannot reverse this exorbitant charge for such a small withdrawal. I had informed the banks Gezina branch some weeks ago but it seems the problem with the ATM was not fixed. Shame on Capitec bank for fleecing it's customers. Usually amongst the poorest people too.