Capitec-Bank At Your Own Risk

<p>In February 2017 my mother was de*****ed money from her acoount. The case was reported to the bank and they conducted a very lengthy but very unfruitful investigation. The issue was then taken to the ombudsman who sided with the bank withour thoroughly going through all the details and dismissed our case.</p> <p> </p> <p>What is really disturbing to me is the fact that it now seems as though the bank oumbadsman is actually there to protect the interests of the bank and not the client's interests.</p> <p> </p> <p>I say this because this mobile banking, as capitec defines it, was registered for at the Vaal branch and all the ATM withdrawals were done at Vaal. This is an area my mother has never ever set foot.</p> <p> </p> <p>Then we are told by Capitec that my mother was the one who compromised her "login details" as she is the "only" one who knows her pin. What's fascinating to me is that when the registration for this service is done, a pin is created-so which pin was created in my mothers absence?</p> <p> </p> <p>In my understanding, when such a registration is done inside the branch, proof of identity is required and yet it was registered successfully in her absence. This to me seems to be an inside job or better yet, a syndicate that capitec is comfortable to have in their midst.</p> <p> </p> <p>This is how I came to the understanding that the oumbadsman has the interests of the bank at heart.</p> <p> </p> <p>I fail to comprehend why this registration process done at the Vaal on behalf of my mother was never taken into consideration. I believe this will be the information that will clarify as to how these ********** managed to get hold of my mother's private information.</p> <p> </p> <p>It is very alarming to me that Vaal would be the place where the registration took place and also the same place where the ATM withdrawals took place, but neither capitec or the oumbadsman found it necessary to question it.</p> <p>"Capitec Bank issued the card to you on 31 August 2016 at the Capitec Bank branch at Hillbrow Twist Branch. You selected your own PIN and the PIN was securely stored by Capitec Bank in accordance with international card security practices as prescribed by MasterCard and Visa. No-one at Capitec Bank has access to your PIN number. The information on your handset and mobile operator / network would only be known to you." This is part of capitec's response via email. On the same email response they also said "You signed the mobile banking agreement on 01 August 2012." </p> <p>I do not fully understand this because they claim that my mother signed the mobile banking agreement and yet my mother had never ever been to the Vaal, let alone that branch. </p> <p> </p> <p>The mobile banking was registered before my mother received a bank card somehow. Now my mother whom is now retired and surving on her pension payout has been strapped off her money and the bank does not care to protect or recover the lost money.</p> <p> </p> <p>If this was a case whereby my mother was careless with her logon details, then I would understand.</p> <p> </p> <p> </p>