Capitec Bank assistant ****

I am absolutely ****ed! On the 23 August 2019 I went into Capitec Bank Blue Route Mall to get a settlement quote for my credit card and loan. The person who helped me said that before I can get the quotes, he needs to do an affordability check on me. This sounded so weird so I said why and he told me that I have to do it in order to get my quotes. I then asked the question that won't this check show up on my credit record and he said no. So today I checked my credit record and I can now see that this check is logged against my credit profile! I'm so ****ed because I didn't want the check! All I wanted was my settlement quotes! Such bad service is the reason why I changed banks and the reason why I closed my account!!! I'm so ****ed. I was told false information and now my credit record is affected!