Capitec bank -arrogant bank processing ******** debit orders

Again there has been a R99 debit on my account on the 25th July which I didnt even get a notification for. I still ask why is it that Capitec is not aware of these ****s and gladly approves suspect debits like this. I needed money today on my account only to find out again this nonsense has started and please do not tell me stories of my giving my banking details to people because this doesnt apply to me whats so ever. This is the second incident in the month on July and I want my money back as this is causing a serious problem in the household, my debit orders are bouncing because of this nonsense and I need a solution this cannot go on. The service agent do an even worse jobs as they speak on their repeated cut and paste policies and really cannot assist as they refer me to bank and bank refers me to service agent with no real assistance. Capitec bank does not take responsibility of our clients monies and do this half heartedly as long as they get their cut, the rest of the bull**** is the clients problem just as they repeatedly give me the 3rd party vendors numbers and tell me to sort it out these ******* also to not even list the company in their bad books is proof of their ******** involvement with these ********. I have been told many times to reverse the money however a penalty of R40 applies which is so unintelligent because why would I be charged over an unauthorized debit order and therefore footing the bill for *********(******** and capitec bank) to debit my account.

This is poor financial management and terrible customer service and if you continue treating customers like this then rest assured your reputation and growth will be at a high risk. From being the best you are now dropping and I think arrogance has creeped in so you are definately not doing something right!