CAPITEC BANK ARE USELESS TO PROTECT CLIENTS MONEYS

I logged a dispute for a misleading transaction from my account on 23 December 2020 for the amount of R449. I was told it will take 14 days to resolve. On Friday 5 Feb 2021 I received a sms the bank are closing my dispute as I am unreachable. Which is untrue as my phone is 24/7 on for work purpose. I called Capitec immediately and was told that a note will be posted on the system and they will call me back. My phone number was also verified. No calls was received or missed calls. On Saturday 6 Feb around 7h43 I received a email informing me that my dispute was closed as I am unreachable. Immediately I call Capitec and was told the same story that I will be called back or visit my branch. Monday 8th Feb 2021 I went to Capitec Bank at The Glen Mall. The poor guy that assisted me was more than an hour on the phone trying to assist me but they also told him that I will receive a call in the next 10 to 15 minutes. Which also did not happen. Today I call Capitec again my dispute was closed and I cant be assisted and no feedback. ABSOLUTELY POOR SERVICE! Not customer serviced orientated! Dont care for your money! I regret banking with Capitec!