Capitec Bank Are *****s

Good Day,

I am a client banking with Capitec for many years & I have fallen victim to some sort of ***** I have no idea of.On the 29th August 2022 I went into Capitec branch (4198) on West Street Durban to have my cellphone banking app activated.I was assisted by a agent(Hlengiwe) but my issue was unresolved due to sms of activation was delayed.She then went on to increase my online shopping limit.She also advised my to try activating my app at home but still no satisfaction.On Tuesday 30th August 2022 I was at Pavilion mall trying to make purchase using my Capitec card only for it to decline multiple times.I then head into Capitec bank at Pavilion only to find out that Capitec has put a "STOP" on my card as I am being investigated for ***** activity taking place on my cellphone banking app which I had no access to for the longest time.I did not receive any notifications/sms of money coming in/out of my account including my own funds is now gone.I basically have no knowledge about this.As a client of Capitec I have to now prove I am innocent in the ***** that had taken place.They don't value their clients instead I am now being sent from pillar to post to provide information that I am not apart of this *****.I have no access to my account for the next month or so with no idea if my funds will be refunded as Capitec has no answers I just have to wait whilst they investigate.Also how do you just stop someone's card without notifying them.I am highly pregnant & this has caused me nothing but stress as today 31st August 2022 is my third day at Capitec with no joy!I sat there for over 45 minutes only to be told they are investigating & will contact me when they have information.Capitec does not value their clients at all!!!