CAPITEC BANK ARE A BUNCH OF *******! I WANT MY R3000 BACK!!!!

If I could not assign -5 stars to Capitec Bank I would! On 15 July 2022, I sent 2 send cash vouchers. The one was to the value of R1000 and the second was to the one of R3000. The R1000 voucher was successfully redeemed, unfortunately, the R3000 was not successful. A call was immediately logged and I was informed that I will receive my money within 24 hours. On 16 July 2022, I followed up again with Capitec, and was informed that there was an issue with the stand-alone ATMs. The consultant informed me that they could not tell me by when the reversal would be done as a result of the technical issue but I should follow up again on Monday. I called this morning (18 July 2022) and spoke to 3 different consultants. The first one told me that I will wait for 7 days for the reversal. I wanted the matter escalated and was put through to the incorrect department. After providing my reference number and explaining what had happened again, I was told he is going to put me trough to a team leader, only to have the phone put down in my ear! I understand that these technical issues occur but it is completely unacceptable that I need to wait for 7 days for my own money that was not as a result of my error! That money was money that my insurance paid out to me for a claim and now I am being harassed by my insurance asking me when I am going to be sending them proof of the repairs being done to my vehicle! They can see what the issue was that it was as a result of their stand alone ATMs, why cant the money just be reversed. I want my money back! I am leaving this bank once this matter is resolved! If it were to be me owning Capitec money I would've been harassed constantly!