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sipho N

1 reviews | Active since Jun 2017

12 Jul 2025, 13:10

Capitec bank are ******.

They are ******, they don't communicate with their clients, and they are adding interest *****ulently without people knowing, they are the most bank I have ever banked with. I took a loan in 2017, of R113 000, payed R6000 for it which was ment to be a period of 2 years, but after 6 months things happend and I had to go under debt review, and I ended paying them R3300, for 4 years then R6300 for the last year, as they were the only ones remaining i have already finished the other debts.

But now im getting a call from Ver tex saying I owe capitec R119 000, I told them that's impossible, I went to capitec and could not get any help what's so ever, when I looked at my statement, these guys were adding R2200 interest every month on my loan, I then asked to call someone from their help line from the branch, I was transfered to 8 different people who have no clue on how to explain to me how this was possible, I spent close to two hours on the phone, some were just dropping the phone on my ear, leaving me hanging, so I decided to also leave it at that, until capitec decides to call me back and explain to me why my statement from my debt review was showing my amount was dropping, but their shows it was going up, i will not make any arangements woth Ver tex to pay that amount. To make matters worse, when I was under debt review I did go once every six month to check if they were being paid, and their tellers told me they can't show me that, as I was under debt review I must ask the statement from them, but all my other debtors were able to show me that they are getting paid and I even have clearance letters from them, I had a loan at FNB, a car financed through West bank, and a loand from old mutual, they were all willing to show me the monthly statements, capitec is the only one who refused to show me that information, this proves that they were cooking something with the number trying to rob me, they can go to hell, I won't pay that amount.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Jul 2025, 17:20
Official
Good day Sipho Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank