Capitec bank app verification problems!

The app can't still be activated on a new phone or device, and Online banking does not work without scaning the QR Code.

I have seen posts here since 2022 where people complained and all Capitec says is they will investigate....Its been years.

If you google, says only your email must be verified...it is verified..

I have had multiple problems, I Recently got a new phone, had to go into the branch, the closest branch is approx 200 km from me. I phoned the contact center and they said cant do anyting about it.

So eventually I was able to go to a branch... My new phone rebooted ( As there is a problem with the device) so I had to go to the branch 2 times.... In the mean time I had no access to my app or money for 3 months as I cant just go to a branch..

Now I am sending my device in for repairs and attempted to put the app on a temporary device while mine is being repaired...... Cant be verified...message that Home affairs can't verify me..... bull twang!

I managed to access my FNB and STB accounts on the temp device without any problems!!

and the call centre simply states I need to go to a branch.... like it is easily. Why did I go to the branh twice in the first place.. why did they take all those selfies and fingerprints and security questions, that is way more secure than other banks,, but still cant verify me., I am fed up with this!!

So now I must wait for my phone to be repaired, and then go into a branch again to activate it,,, The closest Capitec ATM To cheak balances is 45 KM away.....

Capitec provide SOLUTIONS ASAP!!!!