Capitec Bank App the worst

My worst experience with Capitec app was when someone (*********) bought airtime and transferred money to the value of R6330 from my account to theirs and I received no notifications that these transactions were being made, and when I went to complain to Capitec Bank they gave me the person’s name and said I should I go open a case at the police station of which I did but they said they couldn’t reverse my money from that persons account back to mine and they refused to refund me as a bank. All this happened back in 2018 and the situation got me into bad debt as I needed back my money, I’m still appalled by this.