CAPITEC BANK APP ****

Hi All, Please be careful when using Capitec Bank app on your phones. On the 28th of July 2021 I was transferring a friend of mine Stokvel money which was R9600 via Capitec application using my own cellphone device.

On my phone it showed that the money was transferred to my friend as I have required also my friend confirmed the money is in his bank account he even has an SMS notification as a proof from Capitec Bank. However when he went to withdrawal the money it was no longer in his account and no notification was received showing the money going out.

Myself and my friend we decided to visit the nearest Capitec Bank we were then told that the money was sent to a different client whom was not the my friend which I was intending to send the money to. We then requested for the money to be reversed we were then told the person has already withdrawal the money and we need to open a case to the nearest police station. That alone was a surprise to me as it was not my fault but reason I am saying I was not the one to be at fault is due to the fact if it was me who incorrectly sent the money my friend was not going to receive the notification of funds going to his account. The case was opened at the police station as requested however no help was provided by the bank till today they are refusing to share the details of the person who received the money.