cD
charles D
1 reviews | Active since Jul 2014
07 Sept 2021, 09:33
Capitec Bank app not working
My app stopped working on my mobile. They have no tech support. I have to go into a branch now because their app is giving an error. I will update after this as it will clearly not make a difference.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
07 Sept 2021, 09:41Good day Charles
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Sept 2021, 09:41
Official
Good day Charles
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
cD
charles D's updateReviewer Update
09 Sept 2021, 19:09Was phoned by capitec and explained that they will investigate. I had to go into a branch. The app works on wifi but does not through mtn data. I tried now to do a payment and got notified that my app has been suspended and I need to visit a branch. Now I have to go back again. 2 days lost in queues due to this app.
cD
charles D's update09 Sept 2021, 19:09
Reviewer Update
Was phoned by capitec and explained that they will investigate. I had to go into a branch. The app works on wifi but does not through mtn data. I tried now to do a payment and got notified that my app has been suspended and I need to visit a branch. Now I have to go back again. 2 days lost in queues due to this app.
cD
charles D's updateReviewer Update
14 Sept 2021, 16:35Thank you Capitec for identifying the issue and fixing it. Much Appreciated
cD
charles D's update14 Sept 2021, 16:35
Reviewer Update
Thank you Capitec for identifying the issue and fixing it. Much Appreciated