Capitec Bank App Glitch

Hi please note i experience a glitch on my capitec bank app will processed two payments at the same time out of my account of and amount of R10553.66 I called the call centre they advised that even if it was a glitch when doing immediate payments they cant assist and help.

I went in the branch and they advise the same.

Been with the bank for almost 10 years and for them to say that they cant do anything even if they app has problems is really frustrating.

Please look into urgently and provide feedback because your bank should accommodate for issues like this and assist.

Hope to hear back from youll soon.