Capitec bank ***** and company did nothing

So last month R4200 disappeared from my capitec account went to the branch that was very helpful and connected with a agent in ***** department Received an incident number few days later an email stating with the below

***** incident ***2

Hello DENVER KRAMER,

We’re mailing to let you know that unfortunately, the request to recover your funds was unsuccessful.

In this instance it is best to report a civil case at court or open a ******** case at SAPS.

We realise this is not the outcome you wanted. We appreciate your understanding that this matter is now closed.

Chat to us on WhatsApp *** if you have any concerns or questions. Regards ***** Engagement Centre

How can a bank allow this ??? How many South African has yo go through this I couldn’t pay my rent i got evicted and now this email this is so not fair dont yall have a system that authentication for large amounts im closing this account and cancel insurance and to top of it all my app ussd and card is suspended

South Africa be alert this bank will let your money disappear and do nothing after 5years of banking never had an issue and this is how i as a consumer was treated

Who is going to refund me why ate you guys not doing anything or prevent this from happening