Capitec bank and bolt are ****ming people

So on the 8th of October I requested a bolt ride for 120rand which was taken from my account pending transaction as the bank says I canceled the ride and was charged a cancellation fee of 20 rand I disputed this and bolt refunded me 20rand only my 100rand never came back into my account , capitec is now saying bolt needs to pay the 100rand back and bolt is saying capitec needs to change the pending status and release the money long story short I don't have my 100rand back I requested 2 rides on that same day and had to pay money into my account because the money never came back to my account ultimately I have seen this happen to another client however because of the money in and out notifications I get it is clear the money was never paid back capitec and bolt cab see these transactions however neither one is reversing releasing money bolt advised it would take 14 day however they paid me the 20rand immediately?