Capitec Bank and ATM *****

My son was born on the 18th of August via emergency cesarean, unfortunately we do not have a medical aid, therefore everything was paid cash, on the 19th I had to ask my husband to withdraw money on my behalf as I was still in hospital and the anisteasiast wanted his payment in cash. My husband was then a victim of atm *****, which led to all my money being withdrawn from my account. I had problems the whole day to access my app. I couldn't get into my app and had to find a number to phone to stop the card. This process took 20 minutes and according to Capitec Bank - took too long to stop the card and the transactions cannot be canceled or reversed. I lost alot of money... On the 20th I had to go into our Capitec branch to get a new card and for the consultant to log an investigation, the consultant adived me to make a case at the police, where I had to go back to the another town where everything took place to make the case, just to find out that it all is my loss. After a call from the Capitec consultant I had to make peace with the fact that I need to get more money to pay the rest of the bills, he did only advise me that I need to ask the police if I wanted the case to be investigated further and I should phone the number on the card if my card is ****** and I shouldn't let anyone else make withdrawals on my behalf??? I am just waiting for payments from other platforms then I will close the account. I feel that this was handled inappropriately and that the call centre staff needs training before being allowed to make a call. Also, add an option to your app that allows anyone, no matter where they are to stop a card without hassles... If my card is ******, I don't have a number to phone, if I could have the option to stop the card immediately without struggles there wouldn't be a delay...