Capitec bank and African bank turning my finances upside down

Capitec at it again. I just fail to comprehend why they lack consistency. So I app**** for credit card with African bank to use it to boost my credit score by depositing money into it and use it. Unfortunately they offered me the consolidation card which was not what I app**** for. Then the settled my loan with Capitec bank and I asked them I don’t have a problem with my monthly payments to capitec. African bank informed me that it is possible that they can do a recall of the payment from capitec. I further told them I can’t take new high debt like that because I ll be starting with new interest rates. Now capitec and African bank took me from pillar to post because African bank said I must ask Capitec to pay back the money , Capitec tell me they can’t African bank needs to recall. I then logged a complaint with African bank which gave me hope because few days later I got a call from Capitec , they asked for my permission to proceed to pay back the money to African bank which I did give it to them. It’s been a month now and money has not been paid back to African bank. My question is that why did they call to ask for my permission while they knew they were just bull****ting me? Now, I have been asked to escalate the matter to NCR and Credit ombudsman because really what happened is not my fault. I didn’t ask African bank to pay for my loan, they decided that on their own. African bank and Capitec better solve this matter very fast because according to African bank, they have been sending communication to Capitec but Capitec chose not to respond.