Capitec Bank Altercation

Well where do I start. On the 4th of April 2024 between 8.30am and 8.50am I was inline at the Capitec Branch in Cavendish Mall. There was a number of people ahead of me inline to make use of the ATM. I waited for my turn and when it was my turn to use the ATM the one in middle became available. As I do not use my Bank Card to make withdrawals I cash send money to myself which I then withdraw. Well I needed to withdraw R570 and did the Cash Send. I entered the code that starts with a C and about 10 numbers in order to collect the funds. As I entered the C code the machine started running continuously but never dispensed the money. I was afraid to move from the ATM incase it dispenses the money and someone else takes it. The funds that I needed to Withdrew to make matters worst was transferred to me as someone asked me to Pay their cellphone account.

Now the door of the Branch was Halfway open which is right next to the ATM'S. I looked under the door and inside the Branch was two Consultants sitting. I wanted asked the one sitting closets to the door if he could just come to the door because I wanted someone from the bank to just note what was happening. He response to me was an unequivocally NO. I advised him that I just want to show him what's happening at the ATM and he rep**** again that they DO NOT ASSIST CUSTOMERS before 9. His reason was that he will not be held responsible for anything and he and his colleague continued their conversation. I became a little worried at this point because I'm trying to watch the ATM inorder to see if the ATM did not dispense the Cash. Well what transpired next is absolutely unbelievable.

In desperations for assistance from the consultant or consultants I again pleaded for assistance from the them and I SIMPLY said BRU which to my knowledge is not a WORD THAT IS NOT USED TO INSULT SOMEONE. If we look at the word BRU in general and research that particular word we will find that the word Bru" is an informal South African term for "mate" or "my friend" that comes from the Afrikaans word "broer" which means "brother.

Upon saying to the consultant BRU he then shouts from inside the Bank that in Afrikaans, JY EK ISSIE JOU BROER NIE.

To this took offense as never meant to insults him or undermine him, I SIMPLY ASKED HIM TO JUST COME TO THE DOOR AND LOOK THROUGH THE BANK WINDOW THAT FACES THE.ATM TO.SEE WHAT HAPPENING.

I got very upset upon which out of frustration swore at him for his lack of compassion and assistance. I will rather REPEAT WHAT WAS SAID ON THIS PLATFORM but it was alot of unsavoury language that was used by me and the consultant. While I'm still checking to see what's happening the ATM.

Now at this point after insulting each other. MYSELF screaming at him from outside while he is shouting at me from inside. KEEP IN MIND THE CONSULTANT ADVISE ME THEY DO NOT ASSIST CUSTOMERS BEFORE 9AM

However the Consultant then disappeared from view and then returns walKs to the door and opens it inorder for him to exit the bank. This can most likely be viewed on VIDEO FOOTAGE. We then proceed again to have another verbal altercation, I will beat you up and he will beat me up. His threatening me and I'm telling him I will beat him up. Well l then tell him let's have squabble right there and get it over with. This all happens in full view of the other customers.

Well this one takes the cake for some reason I looked down and we'll what do I notice while he has his hand by his pocket, A BIG OLD ORANGE SCISSORS ✂️ THAT YOU CUT PAPER WITH. I ASKED HIM IF NOW WENT TO GO GET THE SCISSORS TO INTIMIDATE ME OR GOD FORBID STAB ME WITH.

I then advised him that his scissors don't scare me and I could have taken a turn for the worse. I became so upset that I told him I will beat him up right there in the mall Infront of everyone for trying to intimidatee.wirh the scissors.

He then starts shouting at the security's to remove me from the mall. The security guards just ignored him. Then from nowhere a Lady appeared that advised that she is Manager of the Branch (AIMEE) and dismissed him and he returned to his desk. At this point I did not care about the money because my Banking App Indicated that the money has been withdrawn from my account .

Well I waited till the bank open and requested to speak to the Manager AIMEE. Well when I spoke to AIMEE THE MANAGER she quickly advised that I must give her my details she is going to check the account to see if the funds is still iny account. Come to find out after she explained this to me in 2min that if you do a Cash Send and the machine does not dispense the funds will still be available. The sound that the machine made was an indication that the machine is looking for money within all the trays inside the ATM Which was a relief. I advised her that if her consultant just listened to what I wanted to ask him before we almost got into it he could have simply advised me to try another ATM.

WE WOULD HAVE NEVER GOTTEN .INTO THAT ARGUMENT WHERE I SAID THINGS THAT COULD HAVE BEEN AVOIDED AND WHERE HE SAID THINGS THAT COULD HAVE BEEN AVOIDED.

I haven't been this upset in a while while chatting to her I told her that if we must bump into each other outside of the Mall it was only gonna go one way because that is the way I felt at the time and it would end up in a fight. She advised me that I must not threaten her staff and my response to her was SO ITS OK FOR YOUR STAFF MEMBER TO TRY AND INTIMIDATE ME WITH A ORANGE SCISSORS. Which she didn't even apologise for.

I'm absolutely sure that one will be able to see the consultant take scissor from one of the desk and put it into his pocket before he came out of the bank to confront me. Even the other consultant looked a bit concerned when exited the Bank maybe it's something he is accustomed to doing intimidating people with scissors.

At that point I knew that I should not lay a formal complaint against the Consultant with the Manger AIMEE because they are a Team and she gave me the impression that she will sweep it under the Rug.

What also made me really angry is the fact that while chatting to her he was walking around as if the Bank belonged to his mommy. Occasionally looking at me and smirking. Oh I believe consultants name is Tareeq. The manager AIMEE did not want to give me his last name.

I would love to speak to a regional manager regarding this incident.