YS
Yolanda S

1 reviews | Active since Jun 2019

25 Jun 2019, 15:12

CAPITEC BANK - ALLOWING UNAUTHORISED DEBIT ORDERS

******** debit orders on Capitec Account.

Since March this year Capitec are allowing 6 x R99.99 debit order ****s to be taken of my account. I did not authorise any of these debit orders. Let me name them think a lot of people have the same problem.

Millionair1mil - R99.99 Shachah Shm - R99.99 (this is debited twice in a weeks time) Sholoinves - R99.99 Greenmay GMk- R99.99 Odh Hold Od - 99.99 Smart 9498smart - R98.00 Capitec knows about these debit order ****s but they are still allowing these amount to go through without the authorisation of the account holder.

And with every transaction they deduct a R3.50 admin fee how do you in good mind do these things. And there is no way me as the account holder can dispute these debit orders i dont even have any idea where to get hold of all these companies on my account this such a shame on Capitec Bank. How do i get my money back any ideas Capitec, you allowed these debit orders on my account just think its fare practice that you credit my account with EVERY SINGLE SENT YOU ALLOWED TO BE ****** FROM MY ACCOUNT THAT WILL INCLUDE THE SERVICE FEES YOU MADE AS WELL.

0
Replies (3)
Capitec Bank
Capitec Bank's reply25 Jun 2019, 16:17
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
YS
Yolanda S's update03 Jul 2019, 14:47
Reviewer Update
And so i am still waiting for the promised call back with in 5 days Capitec !!!!
Capitec Bank
Capitec Bank's reply08 Jul 2019, 11:18
Official
Good day Yolanda S

We have attempted contacting you however, our calls were unsuccessful.

Kindly contact us on ***.

Kind regards
Complaint Management
Capitec Bank