Capitec Bank affecting my chances at getting a job

I have an Access Facility Account with Capitec which I was unable to pay off due to retrenchment and the account was sent to Debt Collectors. I recently managed to pay off the account which was affecting my credit check for a job I am to be hired for, this is after I had settled my account, sent a paid up letter to Capitec after which they sent an email stating that "all listings at the Bureau and and that outstanding balances will automatically be updated to a paid in full status".Currently my app is reflecting a balance of R151.05 and when I call the legal department it is not on record that the account is paid up,this is after I received an email from Capitec on the 18 November 2022 confirm that the account has been settled.Capitec please can you not play around with my livelihood,I have been out of a job for a year now and as a Bank you are directly affecting my life and that of my family's by not updating your records and those of the bureau, I am tired of the back and forth on this issue.Please can you deal with this immediately as I am running out of time to secure this job I am in contention for